FAQs

MAA ALTHAHAB aims to provide a feeling of infinite possibility throughits extensive range of fragrance choices. It offers a true "FragranceLibrary" to express yourself, depending on the mood, season, or moment ofthe day.

MAA ALTHAHAB is dynamic and innovative. To build its generous offer,

it develops collections and updates them almost monthly with new scents.

Currently, we are offering but not limited to:

1- Oriental spray perfumes

2- Occidental spray perfumes 

3- Oriental Essence 

4- Maa Al Thahab Classic Collection

5- Maa Al Thahab New Collection

6- Body Spray

7- Body Mist 

8- Occidental Discovery Box for him and her .

We offer you Home delivery or pick-up , but delivery time and fees are subjective. To Know more about shipment, please visit our Shipping and Delivery policy.

You can contact the customer service team on WhatsApp at 01062225678 orvia the Hotline at 17020

Maa Al Thahab Customer Service working hours are from Sunday to Thursday from 9:00 AM to 6:00 PM. As for Fridays and Saturdays, they are off Days.

Yes, you can place an order without creating a personal account. But for your sake of protection, registering on the website provides you with a complete privacy policy that protects your personal and financial data.

You will get the confirmation email immediately. As for the shipping and delivery process, It will follow our Shipping & delivery policy, and you will get your order within 3 to 4 working days.

Of course, you will receive a special tracking link via email once your order has been processed.

This link will allow you to track your order at any time and know when it will be delivered

Maa Al Thahab is committed to providing the highest quality delivery service. We are pleased to refund or exchange any product as long as it is returned unused and in its original packaging within 14 days from the date of receiving the order. For more details, please visit the exchange and refund policy

Please note that when you use the discount code for the first time, it cannot be used again, so only use it once you are sure you are ready to order and pay for it.

Most of the reasons why discount codes do not work are: the code has expired, the code has been used for products that do not apply to the use of the discount code, or the minimum order purchasing amount has yet to be reached.

We're sorry to hear you're thinking about unsubscribing. Log in to your
account on our website and follow the quick steps below.

Click on the
"My Account" link at the top of the website.

Click on the
"Communication Preferences"

Un-tick the
email check box and click 'Save.'

You will see a
message telling you that the subscription has been removed.

If you wish to
subscribe to the newsletters again anytime, navigate to this section, tick
the check box, and click "Save."

You can also unsubscribe by clicking on the unsubscribe link at the end
of any promotional email. On click, you will navigate to the un-subscription
page on the website where once you enter the reason for un-subscription and
click 'Unsubscribe,' you can start a new shopping journey.

Your order may be canceled for several reasons. The most common reasons for this are: -

If you requested a cancellation. You'll receive a confirmation email once this has been done.

If we've yet to deliver the order to your chosen delivery address.

If payment was not successful

If the order was not collected from the selected store within the collection period of
days

We're sorry that you haven't received your confirmation email. If our
email address is not in your address book or safe list, it may have been
classed as spam mail, meaning it might not have appeared in your inbox. It is
also worth checking that your email address has entered your account correctly.

Usually, our confirmation emails are sent within a few minutes of an
order being placed. However, when our site is jam-packed, you may have to wait
a bit longer before receiving your email.

You may update your Maa Al Thahab address book by clicking the 'My
account' link at the top of the page, logging in using your username and
password, and selecting 'address book' from where you can add, remove and amend
your addresses.

If you have already placed an order, changes in this area will not alter
their delivery details. Once an order has been placed, it is often not possible
for us to change the delivery address.

All payments will be charged once your order is confirmed. This is
applicable on both credit and debit cards.

When you place an order on our website, we will reply to you with an
email confirming your order and all delivery and billing address details,
including all the items you have ordered.

Please check that all the information is correct on this confirmation
email, as incorrect information can cause delays in your order.

If you have an existing account with us and have forgotten your password,
please click the 'sign in / register' link at the top of the page. Click the
'Forgot your password?' link. We will then send you an email with instructions
to reset your password.

If you don't receive your password reset email within 1 hour, please
check your spam folder. If the email is not in your spam folder, please request
another by contacting our customer care team number.

Once your purchase is approved, unfortunately, you can't do so via the
website. But you can contact the customer care team via WhatsApp at 01062225678
or via the Hotline at 17020

When your order is accepted, you cannot add any other products. However,
you can contact the customer service team to add the products you want through
the WhatsApp service at 01062225678 or via the hotline 17020

Our refund policy is to return the money via
e-wallets within 7 working days after returning the product and ensure it is in
its' original status without any personal misuse